I work primarily with the associate Sylvia Thomas. She wasn't my original "associate", but one day I had a problem and she took the time to help me instead of making me wait for a call back. She has made every step of insurance a breeze. Always helpful, polite, and will answer questions I have. When I call or email I just go to her. She's taken care of my insurance now for several years. Normally, I "shop around", but Allstate is competitive and they have the best full coverage for the price. With an employee like Sylvia who really has your best interest and goes above and beyond I don't feel the want to look around.
Sylvia is absolutely professional I am truly appreciative of the time and dedication she took to explain everything and to help correct mishaps within my policy I truly appreciate even though I'm paying a little bit more money than I wanted to her professionalism made it to where I was comfortable doing so thank you so very much Sylvia you're absolutely fantastic from One professional to another kudos Mr Kyle Rhodes you are very lucky to have a representative such as Sylvia, she deserves all appreciation I was already going to cancel my policy and go with another company because of as I stayed earlier mishaps from different Representatives but due to her professionalism tenacity and just overall care and concern I decided to stay with the company. As I stated from one business professional to another if she was an employee of mine I would never let her go. Well once again thank you again God bless and stay safe
Mariza Tompkins, the office manager, is the best!!! She assisted us with an issue we were having, helped explain and set up our renters insurance (long overdue) and made sure we were receiving all the discounts available. We have been with Allstate for over 20 years and because of Mariza, and the rest of the team, we will be lifelong customers .... family.
Allstate experience lately has been horrible to say the least. I just got a quote for one of my condo, but decided to go with someone else. But I am getting billed for just getting the quote and then escalated to credit collection services. I have submitted the new insurance documentation to stop credit collection, but it does not stop and continue to get threatening letters. Is this a way of retaliation because Allstate could not earn my business?
Finding a good insurance can get complicated and confusing. Some insurance companies just compete to get the sale rather than provide good customer service. The moment I stepped into this office Melissa made me feel very welcomed!! Melissa has provided me one of the best customer service ever! She is very attentive and always replies to any answers you have. I highly recommend this place!!
Access a complete directory of local coupons, discounts, offers, specials, and deals from local businesses in the Greater Kyle/Buda area. Check back frequently for the latest available deals.